Whether your tracker came with a subscription or not, weāll help you activate it and start trackingāno matter where you got it.
š Tracker came with a subscription?
Youāre good to go! Your service is activeājust install the device and start tracking.
š Need help getting started?
Find the right Quick Start Guide for your tracker model here:
š Quick Start Guides ā Find Your Tracker
š Start here
If your tracker didnāt come with a subscription, and you need to activate your device:
Go to the Activation Page
Enter your trackerās 6-digit serial number (found on the back or packaging)
Choose a subscription plan
Follow the on-screen prompt to complete activationāyouāre ready to track!
š Received a gift or second-hand tracker?
If your tracker was gifted or previously owned, it will need to be released from the original account before it can be activated under your own.
To do this, we require a formal request to relinquish ownership from the original owner, submitted through the email address associated with their account. Once we receive that request, weāll release the device and make it ready for activation.
š§° Common activation issues
š«"Tracker not recognized" message?
Double-check the serial number for typos
It might already be activated if it came with a subscription
If previously owned, it may still be tied to another userācontact support for help
ā
š Canāt find your serial number?
The serial number is usually printed on the back of the device or on the original packaging.
If itās missing, worn out, or unreadable, reach out to our support team and provide the IMEI number (typically located on the device label). Weāll look it up from our end and help you complete the activation process.
ā
š· Barcode wonāt scan?
No problem! You can always manually enter your 6-digit serial number on the Activation Page.
ā
š“ SIM deactivated from long-term inactivity?
If itās been a while since your tracker was last used, the SIM card inside may have been deactivated automatically by the network provider.
Reach out to our support teamāweāll check if the SIM can be replaced or advise if a new tracker is needed.
š” Tip
Always double-check your serial number when activating. If you hit a snag, our Customer Support team is ready to help you get back on trackāfast.