GPX Intelligence

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When your tracker stops reporting, here’s what to check:

For accurate GPS tracking, your device needs a clear view of the sky.

Best placement: On the dashboard of a vehicle or near a window indoors

Avoid: Inside trunks, glove boxes, engine bays, or deep indoors where signal is blocked

Orientation: Recommend placing the device with the top (side with red LED) facing the sky.

If mounted in a hidden spot, make sure it’s not surrounded by metal and is close to an open edge.

- Best placement: On the dashboard of a vehicle or near a window indoors
- Avoid: Inside trunks, glove boxes, engine bays, or deep indoors where signal is blocked
- Orientation: Recommend placing the device with the top (side with red LED) facing the sky.
- If mounted in a hidden spot, make sure it’s not surrounded by metal and is close to an open edge.

2. 🔋 Check If It’s Powered On

Press the button on the top of the device.

If you see blue LED lights flash, the tracker is on.

No lights? Charge the device before continuing.

- Press the button on the top of the device.
- If you see blue LED lights flash, the tracker is on.
- No lights? Charge the device before continuing.

A reboot can refresh the device connection.

Tap New → choose Reboot Tracker.

1. Open the Logistimatics app.
2. Tap your tracker’s thumbnail.
3. Go to Commands.
4. Tap New → choose Reboot Tracker.
5. Confirm and send.

If a reboot doesn’t help, try a full power cycle.

Plug the device in and fully charge it (at least 4 hours).

Carefully pry open the front plate and remove the rubber gasket.

Locate the power switch inside the device.

Slide the switch to OFF, wait 10 seconds, then slide it back to ON.

Check the red LED after the power cycle:

- If it is flashing, the device is searching for a signal.
- If it is not flashing, please include this detail when submitting your support ticket. ​

1. Plug the device in and fully charge it (at least 4 hours).
2. Unplug the device.
3. Carefully pry open the front plate and remove the rubber gasket.
4. Locate the power switch inside the device.
5. Slide the switch to OFF, wait 10 seconds, then slide it back to ON.
6. Reassemble the device.
7. Check the red LED after the power cycle:
 - If it is flashing, the device is searching for a signal.
 - If it is not flashing, please include this detail when submitting your support ticket. ​

If your tracker still isn’t working after these steps, our team is ready to help.

👉 <a href="https://logistimatics.com/contact/" rel="nofollow noopener noreferrer" target="_blank">Contact Support</a> and we’ll assist you directly.

Is your Protect Plus tracker not updating its location?
 No problem — follow these simple steps to get it working again.

🚨 Protect Plus Tracker Troubleshooting Guide

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🚨 Protect Plus Tracker Troubleshooting Guide

📍 Tracker Isn’t Tracking

1. ✅ Placement Matters

2. 🔋 Check If It’s Powered On

3. 🔄 Send a Reboot Command

4. 🔌 Power Cycle the Device

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