📍 Tracker Isn’t Tracking
When your tracker stops reporting, here’s what to check:
1. ✅ Placement Matters
For accurate GPS tracking, your device needs a clear view of the sky.
Best placement: On the dashboard of a vehicle or near a window indoors
Avoid: Inside trunks, glove boxes, engine bays, or deep indoors where signal is blocked
Orientation: Recommend placing the device with the top (side with red LED) facing the sky.
If mounted in a hidden spot, make sure it’s not surrounded by metal and is close to an open edge.
2. 🔋 Check If It’s Powered On
Press the button on the top of the device.
If you see blue LED lights flash, the tracker is on.
No lights? Charge the device before continuing.
3. 🔄 Send a Reboot Command
A reboot can refresh the device connection.
To send a reboot from the app:
Open the Logistimatics app.
Tap your tracker’s thumbnail.
Go to Commands.
Tap New → choose Reboot Tracker.
Confirm and send.
4. 🔌 Power Cycle the Device
If a reboot doesn’t help, try a full power cycle.
Steps to Power Cycle:
Plug the device in and fully charge it (at least 4 hours).
Unplug the device.
Carefully pry open the front plate and remove the rubber gasket.
Locate the power switch inside the device.
Slide the switch to OFF, wait 10 seconds, then slide it back to ON.
Reassemble the device.
Check the red LED after the power cycle:
If it is flashing, the device is searching for a signal.
If it is not flashing, please include this detail when submitting your support ticket.
🧰 Need More Help?
If your tracker still isn’t working after these steps, our team is ready to help.
👉 Contact Support and we’ll assist you directly.
