📍 My Tracker Isn’t Tracking

If your tracker isn’t updating its location, start here:

1. ✅ Check Placement

Good placement is key to a strong GPS and cellular signal.

Best locations: Dashboard of a car or near a window
Avoid: Inside a trunk, under a vehicle, in the engine bay, or deep inside a building
Orientation: For optimal performance, position the device with the top (LED side) facing up.
If hidden under a car, place it as close to the edge of the frame as possible.

2. 🔋 Make Sure It’s Powered On

Press the SOS button.
- All lights should flash briefly, then turn off → Device is on.
- No lights? Plug it in to charge.
Tip: If the battery was fully drained, it may take a few minutes before lights appear.

3. 🔄 Reboot the Tracker

A reset often restores normal tracking.

To send a reboot from the app:

Open the Logistimatics app.
Tap your tracker’s thumbnail.
Go to Commands.
Tap New → choose Reboot Tracker or Reset.
Confirm and send.

4. 🔄 Hard Reset

If a standard reboot doesn’t solve the issue, you can perform a manual hard reset. This forces the device to restart at the hardware level and can resolve deeper power or connectivity problems.

Step-by-Step Instructions:

Remove the magnetic backing of the tracker to reveal the screws.
Unscrew and carefully open the device casing.
Locate the battery connector on the internal board.
Disconnect the battery by gently unplugging the connector.
Reconnect the battery securely.
Reassemble the tracker by closing the casing and tightening the screws.
Power on and test the device to confirm it starts up and connects properly.

If it still doesn’t work, contact our Support Team.

🎧 Audio Isn’t Working

Your Mobile-200 has Live Audio, but quality can vary due to placement, network, or settings. Here’s how to troubleshoot.

1. 🎤 Locate the Microphone

The mic is on the charging port end of the tracker.
Make sure nothing is blocking that side.
Effective range: 3–5 feet (1–1.5 meters).

2. 🔇 Call Connects, But No Sound

Speak directly into the mic (near the charging port).
If muffled, move the device to a more open position.

3. 📞 Calls Won’t Connect

Follow this quick checklist:

✅ Set Your SOS Number
- Open the app → tap your tracker.
- Go to Commands → New → Set SOS Numbers.
- Enter the number(s) allowed to call the tracker.
- Tap Set SOS Numbers → wait for “OK!” confirmation.

📶 Check If Your Tracker Is Online
- In the app, go to Active Trackers → tap your tracker → Info.
- 🟢 Blue/green pin = online.
- ⚪️ Gray pin = offline → Move the tracker outside.
🕑 Verify Live Audio Minutes
- Tap Info in the app to see remaining minutes.
- If out of minutes, purchase more through the app.
☎️ Calling with Caller ID Blocking?
- Add +1 *82 before the tracker’s number to unblock your call.

🔌 Charging Issues

🔋 Tracker Won’t Charge or Turn On

Press the SOS button — any lights?
Plug it in and wait up to 5 minutes for the red light to appear if fully drained.
Still shows 0% in the app? It may just need time to sync.