📍 My Tracker Isn’t Tracking
If your tracker isn’t updating its location, start here:
1. ✅ Check Placement
Good placement is key to a strong GPS and cellular signal.
Best locations: Dashboard of a car or near a window
Avoid: Inside a trunk, under a vehicle, in the engine bay, or deep inside a building
Orientation: For optimal performance, position the device with the top (LED side) facing up.
If hidden under a car, place it as close to the edge of the frame as possible.
2. 🔋 Make Sure It’s Powered On
Press the SOS button.
All lights should flash briefly, then turn off → Device is on.
No lights? Plug it in to charge.
Tip: If the battery was fully drained, it may take a few minutes before lights appear.
3. 🔄 Reboot the Tracker
A reset often restores normal tracking.
To send a reboot from the app:
Open the Logistimatics app.
Tap your tracker’s thumbnail.
Go to Commands.
Tap New → choose Reboot Tracker or Reset.
Confirm and send.
If it still doesn’t work, contact our Support Team.
🎧 Audio Isn’t Working
Your Mobile-200 has Live Audio, but quality can vary due to placement, network, or settings. Here’s how to troubleshoot.
1. 🎤 Locate the Microphone
The mic is on the charging port end of the tracker.
Make sure nothing is blocking that side.
Effective range: 3–5 feet (1–1.5 meters).
2. 🔇 Call Connects, But No Sound
Speak directly into the mic (near the charging port).
If muffled, move the device to a more open position.
3. 📞 Calls Won’t Connect
Follow this quick checklist:
✅ Set Your SOS Number
Open the app → tap your tracker.
Go to Commands → New → Set SOS Numbers.
Enter the number(s) allowed to call the tracker.
Tap Set SOS Numbers → wait for “OK!” confirmation.
📶 Check If Your Tracker Is Online
In the app, go to Active Trackers → tap your tracker → Info.
🟢 Blue/green pin = online.
⚪️ Gray pin = offline → Move the tracker outside.
🕑 Verify Live Audio Minutes
Tap Info in the app to see remaining minutes.
If out of minutes, purchase more through the app.
☎️ Calling with Caller ID Blocking?
Add +1 *82 before the tracker’s number to unblock your call.
🔌 Charging Issues
🔋 Tracker Won’t Charge or Turn On
Press the SOS button — any lights?
Plug it in and wait up to 5 minutes for the red light to appear if fully drained.
Still shows 0% in the app? It may just need time to sync.
🧹 Quick Fixes
Check the charging port for dust or debris.
Try a different USB cable or charging brick.
Use a wall outlet instead of a laptop USB port.
🧰 Need More Help?
If these steps don’t fix the issue, our team is ready to assist.
👉 Contact Support and we’ll get you back on track.
