We understand that sometimes the activation process doesn't go as smoothly as we'd like. If you've hit a snag while trying to activate your Logistimatics tracker, don't worry—we're here to help you through it. This guide will provide clear instructions to resolve any issues you might be facing, whether you've purchased your tracker directly from us or through a third-party vendor.
What You Need to Know About Different Activation Processes
It is important to know that trackers are activated differently depending on where you purchased them. Understanding the activation process specific to your purchase method is crucial for a smooth setup. Here's what you need to know about activating your Logistimatics tracker based on your purchase source:
Direct Activation: Purchases from Logistimatics.com
If you bought your tracker directly from our website:
The tracker comes with a subscription that's ready to go, either on a monthly or yearly basis.
We've added an extra week to the subscription to make up for shipping time, so you can start tracking the moment your device arrives.
Refer to our 'Getting Started' guide for a comprehensive walkthrough on using your new tracker.
Third-Party Purchase Activation
For trackers purchased from Amazon or other vendors:
Use your smartphone to scan the QR code on your tracker's box, which will prompt the activation steps.
If scanning isn't an option, manually enter your tracker's 6-digit serial number on our Activation Page and choose your subscription.
Gifted or Second-Hand Trackers
In the case of a tracker received from someone else:
Transfer of Ownership: Complete the transfer process to activate the tracker under your new account.
Enter your tracker's 6-digit serial number on our Activation Page and choose your subscription.
Troubleshooting Common Activation Issues
We’ve gathered the most common activation issues that you may encounter and the steps you can take to troubleshoot them. Whether it's an unrecognized serial number, a lost serial number, or barcode scanning problems, here's how you can address these challenges:
Incorrect Serial Number
If you receive the error message “Tracker (#-Serial Number) is not recognized”, it could be due to the following reasons:
Purchased directly from the website: You may have purchased it through the website, so it already has an active subscription
Check Ownership: If the tracker was previously owned, ensure the ownership has been transferred to you.
Purchased it from Amazon: Inform our Customer Support team at once so they can check the tracker.
Contact Customer Support
Having trouble reactivating your tracker and you're getting that "contact support" message? No worries, it happens! If it's been a while since you last used your device, the SIM card inside might have been deactivated due to inactivity. It's a common practice for network providers to manage their services this way.
But don't stress! Just give our awesome Customer Support squad a shoutout. They'll be able to check if your SIM card can be replaced or not. In most cases, you might need to grab a new tracker since reactivating one with a canceled SIM isn't really possible.
Lost Serial Number?
If you can't find your serial number, our customer support team is on standby to assist you.
Barcode Scanning Problems?
If the barcode scanner fails, manually type in the serial number on our Activation Page.
💡Tip
Always double-check your tracker’s serial number for accuracy during activation. If you encounter any hurdles, our Customer Support team is just a message away, ready to guide you through.