Deciding to cancel your Logistimatics tracker subscription? Whether you're taking a break or no longer need the service, we're here to support you through a hassle-free cancellation process. It's important to match the cancellation steps to your specific type of subscription. This guide outlines how to smoothly cancel your monthly, prepaid, or commitment plan subscriptions and what to expect once you do.
Canceling Monthly and Prepaid Subscriptions
Start by visiting app.logistimatics.com on any internet browser and signing into your account.
Head over to the "Manage" tab within your account dashboard.
You'll see a list of all your active subscriptions. Choose the one tied to the device you wish to cancel.
Click the "Cancel" button associated with your chosen subscription to start the cancellation process.
Understanding the 'Pending Cancellation' Status
Canceling your subscription before your next billing cycle will place it in a "pending cancellation" status, where:
You won't incur any further charges.
The subscription gets officially canceled at the end of your current billing period.
Your tracking service continues until the cancellation takes effect.
Canceling Commitment Plan Subscriptions
Commitment plans are part of our legacy offerings. If you're on one of these plans and wish to cancel:
Reach Out to Support: Our customer support team is ready to assist with these unique cases. Please contact them directly for personalized help.
Legacy Pricing for Reactivation: Should you decide to reactivate your subscription in the future, please note that legacy pricing will no longer apply. Upon reactivation, you'll be required to choose from the current subscription plans at the prevailing rates. This means you might see a change in the subscription cost compared to what you were paying before.
💡Tip
To ensure a smooth transition and maintain your tracking needs, consider reviewing alternate subscription options or discussing potential pauses in service with our support team before finalizing your cancellation.
What's Next?
Need more help? Get support from our team by contacting us through our Support Center at https://logistimatics.com/contact/.
You can also email us at hello@logistimatics.com.
Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.