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Before you Buy FAQ
Before you Buy FAQ

Thinking about getting a GPS tracker? This collection of answered questions is here to help you figure out everything you need to know.

Mitch Logistimatics avatar
Written by Mitch Logistimatics
Updated over a week ago

You're taking a step towards peace of mind with a Logistimatics GPS tracker, and we're here to clear the path for you. We know you've got questions, and we've got answers! This guide addresses all those burning questions you might have about subscription plans, billing, packaging, and our return policy—because smart decisions start with the right information.


Are there any subscription fees or hidden costs?

Each tracker requires a subscription to access all its features. This includes our mobile and web apps, select audio features, SMS commands, geofence alerts, and more. Your tracker arrives with an active subscription plus a 5-day extension to cover shipping.

There are no hidden costs at all! All charges are enumerated in your Logistimatics invoice - including taxes!

How much is the subscription?

The subscription fee depends on which rate plan you’re on. You have two options:

  • Monthly Plan: $24.95/month

  • Yearly Plan: $179.40/year (Save 40% with upfront payment)

You can cancel or stop service anytime. Click here to read more.

How does billing work for your service?

Think of our subscription like a magazine subscription—it automatically renews until you say stop. We automatically charge the monthly or yearly fee to the card you've got on file with us, plus any tax based on where you live. When you first sign up, you agree to this setup, which continues until you jump into your account and cancel.

Once you're billed, those fees aren't refundable, kind of like a gym membership where you pay for the month whether you go or not. This is all spelled out in our Returns and Cancellations policy, so there are no surprises. See Our Policy

Can I have multiple trackers in one subscription?

Each tracker requires a subscription. If you purchase multiple trackers, each will incur its own monthly or yearly fee. For example, buying five trackers with monthly subscriptions means you'll be billed for each tracker's subscription at checkout and upon each renewal.

Orders and Payments

What are the payment options?

Right now, you can use any Debit or Credit card to make payments. It's like shopping online—just enter your details, and you can even save your card for next time to make future checkouts a breeze. And don't worry, our security is top-notch, so your card details are locked up tight.

We're always looking to make things easier for you. In the not-too-distant future, we're considering adding even more ways to pay, like PayPal, Google Pay, or Apple Pay. So, keep an eye out for updates—we're thinking about your wallet's convenience.

What kind of packaging will my trackers come in?

We send your tracker in a simple cardboard box straight from Greensboro, NC. It's all very hush-hush—no flashy branding. On your bank statement, though, you'll see our name, "Logistimatics."

Got a special packaging request? Just give us a shout, and we'll see what we can do.

What is your return policy?

We believe in the quality of our products and services, offering you a 30-day money-back guarantee. If it's not a match made in GPS heaven, no hard feelings—check out our easy return steps and we'll sort it out. How to Return

Can I get a discount or better pricing if I purchase more devices?

Absolutely! If you're thinking about buying several devices, we might be able to sweeten the deal. The discount depends on the number of devices and our current promotions. While we can't always guarantee a coupon code, it's worth asking us about current offers when you're ready to make a purchase.

How long does it take to process my order before shipping?

We aim to get your order out the door quickly—usually within 1 business day. Keep in mind, that we only process orders on weekdays. Our shipping cut-off is at 3 PM Eastern Time, Monday to Friday.

Orders placed after 3 PM on Friday are processed the following Monday. For those using Next Day Air, if you order right before the weekend, expect your delivery on Tuesday.

Can I change or cancel my order after it has been placed?

Changed your mind? No worries. Get in touch with us pronto, and as long as your order hasn't left our warehouse, our support team can help you cancel or tweak your order. Just send us a message, and we'll take care of the rest.

General Tracking and Platform

Can the tracker be used internationally?

Looking to track something across the globe? Some of our trackers are international jet-setters, too. The specifics depend on the model and destination—give our Support Team a buzz for the lowdown by clicking this link.

How do I access the tracking information?

All you need to do is download the Logistimatics app or hop onto our web app to keep tabs on your tracker. Remember, you'll need an active subscription to peek at the tracking details. Curious about what it looks like? Dive into our Getting Started gallery for a sneak peek. See the Interface

Customer Support

What kind of customer support is available?

Our support crew is all ears and ready to tackle your questions through email, social media, or our Support Center. We're on deck Monday through Friday, from 9 AM to 5 PM Eastern.


If typing isn't your thing, ask for a call—we're good listeners. The more detail you provide about your issue, the quicker we can help!

What's Next?

Got More Questions? Get support from our team by contacting us through our Support Center at

You can also email us at

Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.

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