All Collections
Account and Billing Management
How to Transfer Ownership of a Tracker
How to Transfer Ownership of a Tracker

Learn how to transfer ownership of your tracker with this simple guide. Ensure a smooth transition of ownership with easy steps.

Mitch Logistimatics avatar
Written by Mitch Logistimatics
Updated over a week ago

Ready for your Logistimatics tracker to find a new home? Whether you're passing it on as a gift, selling it, or assigning it to someone else, ensuring a smooth ownership transfer is essential. Follow this straightforward guide to seamlessly transition your tracker to its new owner, keeping the tracking service uninterrupted and secure.


For Transfers Within Logistimatics Accounts

If a tracker is to be transferred from a Logistimatics customer to another account/user:

  1. As the current owner, initiate the transfer by sending an email or support ticket from your registered account email.

  2. In your message, include the tracker's serial number and explicitly authorize the transfer to the new owner's email address. Remember to provide the new owner's email for a seamless process.

For New Logistimatics Customers

New Friend! If you're getting a tracker from someone else and you've never had a Logistimatics account before, here's the scoop:

  1. The person passing the tracker to you will need to drop us an email or support ticket, right from the email they used to set up their account. This is how they say, "I'm handing this tracker over."

  2. Once they do that, we'll take the tracker off their account, making it ready for you to start fresh. Just a heads up — we clear the tracking history to keep things private and secure.

  3. Next, the previous owner will let you know it's your turn. Head over to the Logistimatics Activation page to get the tracker up and running with a new account. Welcome aboard!


Key Points to Remember

  1. The new owner will be responsible for subscription billing.

  2. Tracking history is automatically deleted when transferring a tracker from one account to another. This is an automated process and was done to strengthen the privacy policy.

  3. Transfer requests can be processed during normal business hours (9 AM to 5 PM Eastern, Mon-Fri). Please allow for additional processing time for requests made outside these hours.


💡Tip

Before transferring, consider downloading a final report of your tracking data. This way, you can keep a record of your tracker's history before it's reset for the new owner.


What's Next?

Need more help? Get support from our team by contacting us through our Support Center at https://logistimatics.com/contact/.

You can also email us at hello@logistimatics.com.

Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.

Did this answer your question?