Keeping your Logistimatics account details current is key to ensuring a smooth tracking experience. Whether you've changed your email or phone number, or just need a stronger password, updating your account details is straightforward. Follow this guide to make changes to your username, password, phone number, email address, and even your account's time zone!
Steps to Update Your Account Details
Using a Browser
Right below, you'll find the easy-to-follow steps to refresh your account details. Let's ensure your profile is as up-to-date as you are:
Access Your Account. Log in to your Logistimatics account through the app or website.
Navigate to Account Settings. Find and select the "Account Details" or "Settings" option, typically located in the menu or under your account name.
Edit Your Information: You can change a single piece of information or all information at once!
Name and Username: If you wish to update your display name or username, look for the editable field and make your changes.
Email Address: To change your email, enter your new email in the provided field. You might need to verify the new email address through a confirmation link sent to that address.
Phone Number: Update your phone number by entering the new number. Verification via a text message code may be required for security reasons.
Timezone: Adjusting your timezone ensures that tracking data and notifications are timed correctly. Select your new timezone from the dropdown menu.
Password. For a password change, enter your current password followed by the new password. Ensure your new password is strong and secure.
Save Changes. After making the desired changes, look for an "Update Account" or "Update Password" button to apply your changes. You may be logged out and asked to log in again with your new details.
Using the Mobile App
Use either your Android or iOS smartphone, follow the steps below to update your account information:
Launch the app and log in using your email address and password.
Click the menu bar (hamburger button) on the top left corner of the screen.
Go to Account.
Then, click “Save” beside the information you just updated to apply the changes.
Sign out and log back in to see the changes.
Why Keeping Your Account Updated is Important
Security: Updated account details, especially a strong password, help protect your account from unauthorized access.
Accuracy: Correct email and phone numbers ensure you receive important account notifications and alerts without delay.
Convenience: The correct time zone aligns tracking data and notifications with your actual time, making tracking more intuitive.
Tips for Maintaining Account Security
Use a unique, strong password combining letters, numbers, and symbols.
Regularly review and update your account details to reflect any changes.
Be cautious of phishing attempts. Logistimatics will never ask for your password via email.
💡Tip
Schedule a periodic "account check-up" every few months to review and update your details. This habit not only keeps your account secure but also ensures you're getting the most out of your Logistimatics service.
What's Next?
Need more help? Get support from our team by contacting us through our Support Center at https://logistimatics.com/contact/.
You can also email us at hello@logistimatics.com.
Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.