Navigate the capabilities of your tracker's Live Audio Monitoring feature with ease. We’ve gathered all frequently asked questions (FAQs) and this guide is tailored to demystify the setup process and tackle any audio challenges you might face. Here, you'll find clear guidance and solutions to ensure you're making the most of the real-time audio insights your Logistimatics tracker provides.
General Information about Live Audio
Which trackers are equipped with Live Audio?
Which trackers are equipped with Live Audio?
Our range includes several trackers with Live Audio capability, such as the Car Charger GPS Tracker and the Mobile-200.
How does live audio monitoring work?
How does live audio monitoring work?
The Live Audio feature allows you to hear live audio from your tracker's location by calling its dedicated phone number. During the call, you'll be connected to the tracker's microphone, providing real-time sound without any indication from the device itself.
What is an SOS number and how is it used for live audio?
What is an SOS number and how is it used for live audio?
An SOS number is a phone number you authorize to initiate live audio calls with your tracker. By setting your personal phone as an SOS number, you ensure secure and exclusive access to the live audio feature.
How can I set up SOS (CENTER) numbers for live audio?
How can I set up SOS (CENTER) numbers for live audio?
In the app, use the 'Set SOS Numbers' command to authorize up to three phone numbers that can initiate live audio by calling the tracker.
What's the process for accessing live audio monitoring?
What's the process for accessing live audio monitoring?
Use the mobile app to call the tracker or dial its number directly from your phone after setting it as an SOS number.
How are live audio minutes calculated?
How are live audio minutes calculated?
Minutes start counting shortly after the call connects and are rounded to the next full minute, similar to prepaid phone services.
Can I use live audio internationally?
Can I use live audio internationally?
The feature is currently available within the USA only.
Troubleshooting Common Problems
Why won't my live audio call connect?
Why won't my live audio call connect?
Ensure that your number is set as an SOS number and that the tracker has power and network connectivity. If issues persist, wait for the tracker to change location or check that you have adequate live audio minutes.
What should I do if the tracker hangs up on me during a live audio call?
What should I do if the tracker hangs up on me during a live audio call?
This could be due to the absence of an authorized SOS number, depleted audio minutes, or lack of network connection. Verify these factors before attempting another call.
Note: Once your calls end and your balance reaches zero, your SIM plan is altered to restrict phone calls. This is a preventive measure to ensure you don't accrue a large debt. When this happens, the Live Audio feature is accessible within 24 hours after purchasing more minutes.
How can I add more live audio minutes?
How can I add more live audio minutes?
Purchase additional minutes here: Live Audio for GPS Trackers or directly from the mobile app under the INFO tab.
Is there an unlimited live audio plan available?
Is there an unlimited live audio plan available?
Currently, no unlimited plan is offered. Live audio minutes can be added as needed.
Best Practices for Audio Quality
What is the optimal placement for my tracker to get good audio quality?
What is the optimal placement for my tracker to get good audio quality?
Place battery-powered trackers close to the audio source, and ensure the device's microphone isn't obstructed.
Which tracker model offers the best audio quality?
Which tracker model offers the best audio quality?
The Car Charger Tracker is known for superior audio due to its open placement within a vehicle.
How can I ensure privacy and ethical use of the live audio feature?
How can I ensure privacy and ethical use of the live audio feature?
Review our support articles on privacy and ethical practices, which guide you on using Live Audio responsibly. Remember, the feature is for real-time listening without recording capabilities and should be used with the full knowledge and consent of those involved.
💡Tip
Make the Most of Your Audio Sessions. To make the most of your live audio minutes, plan your listening sessions around expected significant events or conversations. This focused approach ensures you get the key information you need without unnecessary listening, helping you use your minutes wisely.
What's Next?
Need more help? Get support from our team by contacting us through our Support Center at https://logistimatics.com/contact/.
You can also email us at hello@logistimatics.com.
Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.