Having trouble because your Logistimatics tracker isn't updating its location? We know how crucial accurate tracking is for your peace of mind, and we're here with solutions. This guide will walk you through the right steps to get your tracker's location reporting back on track.
Why Isn't Your Tracker Checking In?
Your tracker's unresponsiveness could be due to a few different reasons:
Where It's Placed: It should have a clear line of sight to the sky for GPS signals.
Cell Coverage: The tracker needs a decent cellular signal to communicate.
Busy Networks: Heavy cell tower traffic can slow things down.
Carrier Maintenance: Sometimes, carriers need to fix things up, which can cause delays.
Moving Fast: If the tracker is on the go, updates might lag.
Sitting Still: Trackers can stop updating if they haven't moved for a while.
It's worth noting that we can't always control certain factors, like cell tower maintenance. But often, these issues fix themselves when the tracker heads to a new spot with better conditions.
Getting Your Tracker Back Online
Here's a model-specific guide to help you get your tracker updated again:
Mobile 200g
Charge it up: Press the SOS button to check the battery. Lights should flash if it's on.
Open space: Make sure it's not tucked away. Bring it outside for a clear signal.
Go for a ride: Hit the road and press the SOS button occasionally to update its location.
Restart: If needed, here's how to power cycle your tracker.
Protect Plus
Power check: Press the top button and look for blue flashes to confirm it's on.
Clear view: Move it away from obstructions and let it catch a signal outdoors.
Restart needed?: Check out how to power cycle your tracker.
Car Charger Tracker
Is it powered?: Look for a red LED when the car's on. No light? Try another car's port.
Micro 431 or Pocket Tracker
Battery status: Hold the SOS until it vibrates and lights up, showing it's charged.
Location check: Avoid keeping it inside. Take it out to help it get a signal.
Force an update: Hold the SOS until it vibrates and all LEDs light up.
Road-wired Tracker
Power on?: The red LED should be visible. If not, check the wiring or try another vehicle.
Avoid garages: They can block the signal. Drive out to update the location.
Asset 432
Obstruction check: Confirm it's not blocked (like being in a trunk).
Get outdoors: This helps it grab a signal. Turn it on while it's outside.
Following these steps should resolve most location update issues with your tracker.
💡Tip
Remember, the best signal comes from the best position. Keep your tracker with a clear view of the sky and away from thick barriers for the most accurate updates. Patience and strategic placement are key!
What's Next?
Need more help? Get support from our team by contacting us through our Support Center at https://logistimatics.com/contact/.
You can also email us at hello@logistimatics.com.
Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.