You've just received your Protect Plus tracker via Amazon or a third-party seller, and you're a few steps away from gaining insights into your asset's location. Unlike direct purchases from Logistimatics, your new tracker requires activation with a subscription plan. This guide will take you through the activation process to jumpstart your tracking experience.
What’s in the Box
Discover what's included with your Protect Plus tracker:
The Protect Plus tracker itself
A Micro USB charging cable
A charging block for convenient power-ups
An instruction booklet with all the setup details you need
NOTE: Find the 6-digit serial number on the box, you’ll need that for activation!
Getting Your Tracker Powered Up
To power on your tracker, follow these simple steps:
Press the power button located beneath the charging indicator.
Look for the blue light flashes to gauge the battery level.
If there's no response, press and hold the button to switch it on.
For the best experience, charge your device fully before its first journey.
Activating Your Tracker
With your tracker charged and ready, let's activate it to start tracking:
Navigate to logistimatics.com/activate or scan the QR code provided.
Enter the serial number located on your tracker.
Choose the subscription plan that fits your tracking needs.
Fill out the checkout form with your email and password — remember these, as you'll use them to log in to the app.
Downloading and Using the App
Get the Logistimatics App
Download the Logistimatics App (use the links below to navigate and download).
Log in with the email and password you used during checkout.
Viewing Your Tracker
After logging in to the Logistimatics App, follow these simple steps to view your tracker:
In the app, find your Protect Plus tracker by its serial number and select "View". If your tracking page shows "No Data," don't worry. This is normal and indicates that your device hasn't reported its location yet. To resolve this, take the following action:
Bring your tracker outside and go for a short drive.
Wait for the tracker to update its location, which should happen shortly.
Once the tracker reports its location, the tracking page will display an information flag with the tracker’s location.
Congratulations! Your Protect Plus tracker is now online and ready to use.
Understanding the Tracking Map
To help you read the tracking map more effectively, watch our introductory video, which covers the following key aspects:
Dots and their colors: Representing different tracker locations and statuses
Stops: Indicating where the tracker has stopped for a certain period
Satellite view: Offering a detailed view of the tracker's surroundings
Date range: Allowing you to filter location data by specific dates
Battery Life and Reporting Settings
The Protect Plus device tracks its location in real-time, offering different reporting modes to optimize battery life. Each mode's approximate battery life is as follows:
Report every 30 seconds: lasts around 2 weeks (Default and recommended)
Report every hour: lasts around 1 month
Report every 6 hours: lasts around 3 months
Report every 24 hours: lasts around 18 months
Custom Reporting
To change your device's reporting mode, follow these steps within the Logistimatics App:
In the app, tap "Commands".
Pick a new reporting mode from the list.
Send the command and wait for confirmation.
Keep in mind that when using hourly intervals, the device enters sleep mode between reports to conserve battery. While in sleep mode, it won't respond to new commands until the next scheduled report. To wake the device, press and hold the power button, allowing it to accept pending commands. The sent and accepted messages are visible in the Commands log.
💡Tip
Prevent Unnecessary Draining. To conserve your tracker's battery, customize the reporting frequency based on your actual needs. If you don't need updates every 30 seconds, selecting a less frequent reporting interval will prolong battery life without compromising the tracker's effectiveness.
What's Next?
Need more help? Get support from our team by contacting us through our Support Center at https://logistimatics.com/contact/.
You can also email us at hello@logistimatics.com.
Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.