Keeping your Protect Plus tracker charged ensures you're always ready to monitor what matters most. Here's a straightforward guide on how to power up your device for optimal performance.
Simple Steps to Charge Your Protect Plus
If your tracker's battery is depleted, it's crucial to give it a solid 24-hour charge. You'll know it's charging when you see the red LED on the front and blue LEDs near the charging port - these should light up when you press the adjacent button.
Your tracker is designed with blue LED bars above the charging port to show the charging progress. These bars will blink during the charging process and become steady once the battery is full.
Has your tracker been out of action for a while? It might need a fresh start with a power cycle:
Gently open the tracker's front plate to reveal the power switch.
Remove the rubber gasket to see the switch.
Turn the switch OFF, then plug in your charger.
Flip the switch back to ON, and let your tracker charge for 7-9 hours to ensure a full battery.
Need a Hand with the Power Cycle?
If you're unsure about power cycling, just remember:
Open the tracker's front plate.
Remove the rubber gasket.
Switch it OFF, plug in the charger, then switch it back to ON.
Troubleshooting Tips
If the blue LEDs don't settle after a few hours, here's what to do:
Check for Blockages: Make sure the charging port is free of debris.
Clean Contact Points: A cotton cloth with a dab of alcohol can clean the charging nodes and port effectively.
Try a Different Power Source: Use another charger or outlet to ensure there's no issue with your current power setup.
Consider a Replacement: If you think your charger might be the problem, find a new one here.
What to Do If Issues Persist
If your tracker still won't charge after these steps, our support team is eager to help. For a quicker resolution, have a photo of the tracker, its charging port, and the cable ready, and reach out to us at our Support Center or via email at hello@logistimatics.com.
💡Tip
Ensure a full charge for your Protect Plus tracker by allowing a 24-hour charge for depleted batteries and observing the LED indicators for charging status. Regularly clean the charging port and consider a power cycle for long-inactive devices to maintain optimal performance and battery health.
What's Next?
Need more help? Get support from our team by contacting us through our Support Center at https://logistimatics.com/contact/.
You can also email us at hello@logistimatics.com.
Our dedicated support team is available to assist you from Monday to Friday, 9 AM to 5 PM Eastern Time.