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Getting Started with Your Protect Plus
Getting Started with Your Protect Plus
Mitch Logistimatics avatar
Written by Mitch Logistimatics
Updated over a week ago

Unboxing Your Protect Plus

Inside Protect Plus box, you will find:

  • Protect Plus Tracker

  • Micro-USB Charging cable

  • Charging block

  • Instruction booklet

To power your tracker, follow these simple steps:

  1. Tap the power button that is located right under the charging indicator. The lights on the charging indicator should flash blue and tell you how much it is charged. If no lights flash, hold the button down to turn it on.

  2. It’s always best to make sure your device is fully charged before using it. So if you don’t see full bars in the battery indicator, we recommend you plug it in to charge.

  3. Find the 6-digit serial number on the box, you’ll need that for activation!

Download the App

  1. Download the Logistimatics App (use the links below to navigate and download).

  2. Open the app and log in using the email and password you entered during checkout.

Using the Logistimatics App

After logging in to the Logistimatics App, follow these simple steps to view your tracker:

  1. Choose the tracker with the corresponding serial number from the list and tap "View".

If your tracking page shows "No Data," don't worry. This is normal and indicates that your device hasn't reported its location yet. To resolve this, take the following action:

  1. Bring your tracker outside and go for a short drive.

  2. Wait for the tracker to update its location, which should happen shortly.

Once the tracker reports its location, the tracking page will display information like this:

Congratulations! Your Protect Plus tracker is now online and ready to use.

Understanding the Tracking Map

To help you read the tracking map more effectively, watch our introductory video, which covers the following key aspects:

  • Dots and their colors: Representing different tracker locations and statuses

  • Stops: Indicating where the tracker has stopped for a certain period

  • Satellite view: Offering a detailed view of the tracker's surroundings

  • Date range: Allowing you to filter location data by specific dates

Battery Life and Reporting Modes

The Protect Plus device tracks its location in real time, offering different reporting modes to optimize battery life. Each mode's approximate battery life is as follows:

  • Report every hour: lasts around 1 month

  • Report every 6 hours: lasts around 3 months

  • Report every 24 hours: lasts around 18 months

  • Report every 30 seconds: lasts around 2 weeks

To change your device's reporting mode, follow these steps within the Logistimatics App:

  1. Tap on "Commands" in the app.

  2. Select the desired reporting mode from the list.

  3. Send the command and wait for the device to confirm the change.

Keep in mind that when using hourly intervals, the device enters sleep mode between reports to conserve battery. While in sleep mode, it won't respond to new commands until the next scheduled report. To wake the device, press and hold the power button, allowing it to accept pending commands. The sent and accepted messages are visible in the Commands log.

What's next?

You're now fully equipped to make the most of your Protect Plus tracker! We hope this guide has provided you with a clear understanding of the unboxing process, device activation, and essential features of our platform.

As you begin using your tracker, remember that our dedicated support team is always here to help. If you have any questions or need assistance, please visit our Support Center at or contact us at

You can also find helpful video tutorials and FAQs on our website to further enhance your experience. Thank you for choosing Logistimatics, and we wish you a seamless tracking experience!

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