Trouble Activating

If you are having trouble activating your tracker then check this list of information and links regarding activation troubleshooting.

Mitch Logistimatics avatar
Written by Mitch Logistimatics
Updated over a week ago

Purchased directly from

We introduced the subscription + tracker bundle in October 2022. All new order for a tracker is shipped with an active monthly or yearly subscription. We added 7 days to the subscription to cover the days of shipping. To fully activate the tracker, please follow the tracker’s getting started instructions. Find the related article here: Getting Started

Purchased from Amazon, Walmart, or another 3rd-Party

If you purchased the tracker from Amazon, you have two ways to purchase a subscription and activate the tracker.

  1. Scan the QR code - a QR code can be found on the tracker box and can be scanned using your smartphone.

  2. Visit our Activation Page - enter the 6-digit serial number and choose a subscription type. Complete the check-out form and take your tracker for a test drive.

If the tracker was given to you by a friend or family member, you will need to follow the “Transfer of Ownership” process.

Wrong Tracker Number Error

If you are receiving the following error message, it could be due to the following reasons:

  1. You may have entered an incorrect serial number that is not recognized.

  2. The tracker was not relinquished from the previous owner - if it was given to you as a gift or it was brought from someone else who previously had an account with Logistimatics.

The serial number is the 6-digit number. You can find the number on a sticker either on your device or on the packaging box that the device came in.

If you do not see this number anywhere, please contact customer support by opening a support ticket and provide the IMEI number (15-digit #) on the device if it is available.

Barcode not Scanning

If you are using the barcode scanning feature on the app and it does not seem to be functioning try going to the Activation Page instead.

Once there you can enter the serial number manually to activate and you should be able to proceed through the activation process.

What's Next?

This article should fully equip you with the knowledge to activate your tracker in no time! If you are still having trouble, remember that our dedicated support team is always here to help. If you have any questions or need assistance, please visit our Support Center at or contact us at

You can also find helpful video tutorials and FAQs on our website to further enhance your experience. Thank you for choosing Logistimatics, and we wish you a seamless tracking experience!

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